from peers and professionals

Here's what you need to know

Call the ambulance at 999 or 112, go to the Emergency Room at your nearest hospital, or call the Befrienders hotline at 03-79568144 or 03-79568145.

For a list of all Befrienders centres in Malaysia, visit their website.

As a start, you may choose to see a counsellor at your school, university, workplace or community centre. If you are in need of further care, we suggest visiting a general practitioner or doctor at your nearest government or private clinic for further assessment.

  1. Make an appointment with your family doctor or a General Practitioner (GP)
  2. Ask for a referral to a psychiatrist. You will need a letter of referral from a GP before making an appointment at a psychiatry clinic at a public hospital
  3. Ask your psychiatrist for all your treatment options and for a referral to a clinical psychologist or a counsellor for psychotherapy
  4. If you are on medication, please take note of the side-effects of the medication. Make sure you get follow-up appointments with your psychiatrist (or the prescribing physician) to monitor symptoms and side-effects of medication.


For government health clinics, registration costs only RM1 for Malaysian citizens (be sure to bring your IC with you). Follow-up appointments at government clinics & hospitals for mental health services can be around RM 0 to RM 5 per visit. For medication, charges vary depending on type of medication but many government hospitals charge no fees.

For private practices, charges largely vary. You can expect to pay from RM 30 to RM 500 depending on level of expertise of the professional, availability of concession rates, and their location of practice. We recommend calling these practices beforehand to inquire about their fees and whether they offer concession rates for those unable to afford their usual fees.

Before your first appointment, we suggest being aware of your physical and psychological symptoms. These can include racing heart, headaches, stomachaches, difficulty in breathing, chest pains, insomnia, crying spells, intrusive thoughts, self-harm, and suicidal ideation. If you are able to, take note of how these symptoms are affecting the way you function on a day-to-day basis (e.g. sleeping habits, appetite, ability to do chores or work). This can be helpful when you talk to your professional as it can be nerve-wrecking and you don’t know or forget what to say.

Try to be as honest and as clear as you can. Have someone you trust accompany you – this can help loads! Remember that you have the right to see another professional if you feel that the professional you have seen is not suited for you. Before walking through those doors, take a deep breath, acknowledge that you’re doing something great and remember that we got your back. Most importantly, don’t give up!

  • You find that your daily functioning is affected & you are unable to do or enjoy things as you did before

  • You find yourself feeling disconnected from either yourself, other people or reality in general

  • You have unexplained, recurring physical symptoms like headaches, stomach aches and a weakening immune system

  • Your relationships with people are getting strained

  • People around you have expressed their concerns about your well-being

List of Public Health Clinics (Source: Ministry of Health Malaysia)

List of Public Hospitals with Psychiatric Units (Source: Relate Malaysia)

Directory of Counselling Services – public and private  (Source: Malaysian Mental Health Association)

Directory of Psychiatric Services – public and private (Source: Malaysian Mental Health Association)

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